Frequently Asked Questions

Is There An Age Limit?

We recommend players be 8 yrs of age or older due to the level of focus and deductive ability required to solve the puzzles. Players under the age of 16 must be accompanied by an adult (21 yrs or older). We recommend a good ratio of adults to youths to ensure everyone gets the most out of the experience.

Will I Have to Play With Strangers?
Is This Scary?

No, all games at Puzzle Rooms Canada are Private & by Reservation Only. No, its not scary.

How Can I Pay?

We accept Credit Cards Online & Credit, Debit & Cash Onsite

Can I Book Your Facility For A Party/Private Event/Corporate Team Building?

Absolutely, our Puzzle Rooms are great for all kinds of special occasions and events. We also offer MOBILE MEGA GAMES where we bring the game to you! These are specifically designed for large groups. Perfect for Team Building, Fundraisers & Large Celebrations/Events. Contact Us for bookings & inquiries.

How Are Puzzle Rooms Different From “Escape Rooms”

In our “Puzzle Rooms” your goal is not to escape. Instead we have other fun objectives, like finding a hidden treasure for example. We are 100% Family Friendly. We do not use Handcuffs or Restraints. Players are never locked in and are free to leave/rejoin their game at any time.

Puzzle Rooms Canada offers Customization Features not found at other facilities. Our “Choose Your Challenge Level” options are the first of their kind & truly unique in the industry.
Challenge Levels at Puzzle Rooms Canada have their own Puzzles, Games & Endings making for Re-Playable Puzzle Room Adventures!!!

What If I Need To Cancel My Reservation? Or Someone In Our Party Can’t Make It?

Please contact us as soon as you can. Cancellation/Change Policy – up to 48 hours notice before the booking and we can provide you with a full refund or a re-booking.

No Refunds for cancellations made less than 48 hours in advance, or in case of no show

Is Your Fergus Location Still Open? Is This The Same Game?

No, the Fergus location & game have Closed Permanently. We have All New Games at our New Facility in Elora.

Please show up on time for your reservation. If your late your play time may be reduced.
If Anyone Requires Corrective Lenses Please Bring/Wear Them
Most Importantly… Have Fun & Enjoy Your Game Experience at Puzzle Rooms Canada!

Got Questions? Let us know how we can help.

Got Questions? Let us know how we can help.