Frequently Asked Questions

How do I Book & Pay?
Please click on the “Book Now” Tab to view what dates and times are available.You can then easily book online.

Reservations are required. Sorry we cannot accommodate “Walk Ins” at this time.

We accept Credit Cards (online) We Do Not accept Cash or Debit Cards at this time.

Is This Scary?
No, its not scary, we are all about you having fun.

Will I have to play with Strangers?
No, all games at Puzzle Rooms Canada are private only.

Do you have age limits for players?
Players should be 8 yrs of age or older. Players under the age of 16 must be accompanied by an adult (21 yrs or older). We recommend a good ratio of adults to youths to ensure everyone gets the most out of the experience.

Can I book your facility for a birthday party/private event/corporate team building?
Absolutely, our Puzzle Rooms are great for all kinds of special occasions & events.

We can even customize some elements of the games specifically for your party or event.

For companies our Puzzle Rooms make affordable & effective team building outings! Please Contact Us for details.

How are Puzzle Rooms different from “Escape Rooms”
You don’t need to be a Genius or Athlete to play at Puzzle Rooms Canada. In our “Puzzle Rooms” your goal is not to escape. We do not use Handcuffs or Restraints. Players are never locked in & are free to leave/rejoin their game at any time.

We are 100% Family Friendly & with our Exclusive “Choose Your Challenge Level Options” we provide “Your Game, Your Way”. Making Puzzle Rooms Canada the perfect destination for all experience levels from beginners to seasoned enthusiasts alike.

What if I need to cancel my reservation? Or someone in our party can’t make it?
Please contact us as soon as you can. Cancellation/Change Policy – up to 48 hours notice before the booking we can provide you with a full refund or a re-booking.

No Refunds for cancellations made less than 48 hours in advance, or in case of no show.

Do you give “Hints”?
Absolutely! Our goal at Puzzle Rooms Canada Inc is for you to have an amazing time.

Are cell phones/electronic devices allowed in the room?
Sorry, No. Pictures & Videos inside the game rooms are not allowed.

Don’t worry…We have a designated photo area set up for pictures for after your adventure!

PLEASE NOTE
We are located in the lower level of the building so you must go down stairs to reach us.
Show up on time for your reservation, If your late your play time may be reduced
If you require corrective lenses bring them
Time goes by quickly, if your stuck ask for a hint
Most Importantly… Have Fun & Enjoy Your Game Experience at Puzzle Rooms Canada!