Frequently Asked Questions

Is There An Age Limit ?

Players should be 8 yrs of age or older. Players under the age of 16 must be accompanied by an adult (21 yrs or older). We recommend a good ratio of adults to youths to ensure everyone gets the most out of the experience.


Will I Have to Play With Strangers?

No, all games at Puzzle Rooms Canada are private only.


Is This Scary?

No, its not scary, we are all about you having fun.


Can I Book Your Facility For A Party/Private Event/Corporate Team Building?

Absolutely, our Puzzle Rooms are great for all kinds of special occasions and events.

We can even customize elements of the games specifically for your party/event, skill level and group size.

For companies our Puzzle Rooms make affordable and effective team building outings! Please Contact Us for details

How Are Puzzle Rooms Different From “Escape Rooms”

You don’t need to be a Genius or Athlete to play at Puzzle Rooms Canada. In our “Puzzle Rooms” your goal is not to escape. Instead we have other fun objectives, like finding a hidden treasure for example.

We are 100% Family Friendly. We do not use Handcuffs or Restraints. In turn, players are never locked in and are free to leave/rejoin their game at any time.

Puzzle Rooms Canada offers Customization Features not found at other facilities. Our “Choose Your Challenge Level Options” and other “Exclusive Customization Features” are truly unique in the industry.

Puzzle Rooms Canada is Proud to offer “Your Game, Your Way”. Making Puzzle Rooms the perfect destination for all Puzzle/Escape room player experience levels.


What If I Need To Cancel My Reservation? Or Someone In Our Party Can’t Make It?

Please contact us as soon as you can. Cancellation/Change Policy – up to 48 hours notice before the booking and we can provide you with a full refund or a re-booking.

No Refunds for cancellations made less than 48 hours in advance, or in case of no show.



**PLEASE NOTE**

• We are located in the lower level of the building so you must go down stairs to reach us •
Show up on time for your reservation, If your late your play time may be reduced
If you require corrective lenses bring them
Time goes by quickly, if your stuck ask for a hint
Most Importantly… Have Fun & Enjoy Your Game Experience at Puzzle Rooms Canada!



Have More Questions? Contact Us & we will be happy to help you