Frequently Asked Questions

The History of Puzzle Rooms
In 2015 we took an in-depth look at what Escape Rooms were offering in the market and came up with an idea. This was the genesis of “Puzzle Rooms”.In Feb 2017, after years of researching and refining our business model we opened our doors to the public making “Puzzle Rooms” a reality.
Our motto: Challenge Your Mind, Play Together, Have Fun

 

How long does a game last? How many players can play?
Please Click the “Game Rooms” tab for player min – max requirements & game info.

Is This Scary? What if I need to leave?
No, this is not scary, we are all about you having fun.
Here at Puzzle Rooms Canada Inc. players are never locked in & are free to leave at anytime.You may re enter the game room as long as your game time has not expired.

Will I have to play with Strangers?
No, all games at Puzzle Rooms Canada Inc are private only.

Do you have age limits for players?
Yes. Players must be 8 yrs of age or older.
Players under the age of 16 must be accompanied by an adult (21 yrs or older).
We recommend a good ratio of adults to youths (1 Adult for every 3 Youths) to ensure everyone gets the most out of the experience.

Can I book your facility for a birthday party/private event/corporate team building?
Absolutely, our Puzzle Rooms are great for all kinds of special occasions & events.
We can even customize some elements of the games specifically for your party or event.
For companies & corporations our Puzzle Rooms make fantastic & effective team building experiences!
Please Contact Us for details.

How are Puzzle Rooms different from Escape Rooms
Unlike many “Escape Rooms” our unique “Puzzle Rooms” are based on fun not fear. No Handcuffs or Restraints here, No Pitch Black Rooms & You Are Never Locked In!
We are family friendly & with our Puzzle Rooms Canada Inc exclusive “Choose Your Challenge Level Options” we provide “Your Game, Your Way”. Making Puzzle Rooms Canada Inc the perfect destination for all experience levels from beginners to seasoned enthusiasts alike.

 

How do I book? Do I need a reservation or can I just show up?
Please click on the “Book Now” Tab to view what dates and times are available.
You can then easily book online. Reservations are required. Sorry we cannot accommodate “Walk Ins” at this time.

What payment methods do you accept?
We accept Credit Cards (online) We Do Not accept Cash or Debit Cards at this time.

What if I need to cancel my reservation? What if someone in our party can’t make it?
Please contact us as soon as you can.
Cancellation/Change Policy – up to 48 hours notice before the booking we can provide you with a full refund or a re-booking.
No Refunds for cancellations made less than 48 hours in advance, or in case of no show.
Player spots are transferable but non refundable, so try to find replacement players if someone can’t make it.

What if I get stuck? Do you give “Hints”?
Absolutely! Our goal at Puzzle Rooms Canada Inc is for you to have an amazing time.

Are cell phones or other electronic devices allowed in the room?
No. Pictures & Videos inside the game rooms are strictly prohibited.
We kindly ask that all phones & devices be placed in the designated locked storage area in our facility.

Any tips?
Show up on time for your reservation, If your late your play time may be reduced
If you require corrective lenses bring them
Time goes by quickly, if your stuck ask for a hint
Most Importantly… Have Fun & Enjoy Your Game Experience at Puzzle Rooms Canada!